30 Day Poolweb Guarantee
Poolweb guarantees that all products will perform as advertised for 30 days from the date of receipt. We proudly offer high-quality products from leading manufacturers and stand behind their performance.
Coverage
- A 100% credit will be issued for any defective item reported within the first 30 days of ownership.
- To qualify, the defect must fall within the scope of the original manufacturer’s warranty. Issues caused by conditions excluded under the manufacturer’s warranty are not covered.
Exclusions
This guarantee does not cover:
- Consumable products (e.g., chemicals, paint, reagents, filter cartridges)
- Custom-manufactured items
- Labor costs, downtime, or additional parts required for repairs
- Freight charges or shipping costs
- Costs related to replacement/repair of other items damaged by the defect
- Expenses incurred from purchases with other merchants
- Price increases, additional shipping, or sales tax
- Incidental or consequential damages of any kind
- Internationally shipped products
Some manufacturers may require you to work directly with their team for warranty assistance. If you are uncertain whether you qualify for our Poolweb Guarantee, please contact our customer service team at (800) 446-6416 or helpdesk@poolweb.com.
Manufacturer’s Warranty
This guarantee does not limit your right to file a warranty claim directly with the manufacturer. Customers are responsible for pursuing manufacturer warranty claims if desired. However, filing a manufacturer’s warranty claim disqualifies the product from replacement under Poolweb's 30- day guarantee.